/* AVA Panel - Main Styles */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --bg-primary: #1a1a2e;
    --bg-secondary: #16213e;
    --bg-card: rgba(255, 255, 255, 0.05);
    --border-color: rgba(255, 255, 255, 0.1);
    --text-primary: #fff;
    --text-secondary: #888;
    --accent-cyan: #00d4ff;
    --accent-green: #00ff88;
    --accent-orange: #ff9500;
    --accent-purple: #7b2cbf;
    --accent-red: #ff4444;
    --accent-blue: #60a5fa;
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background: linear-gradient(135deg, var(--bg-primary) 0%, var(--bg-secondary) 100%);
    color: var(--text-primary);
    min-height: 100vh;
}

/* Login Page */
.login-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.login-box {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 20px;
    padding: 40px;
    width: 100%;
    max-width: 400px;
}

.login-box h1 {
    text-align: center;
    font-size: 2em;
    margin-bottom: 10px;
    background: linear-gradient(90deg, var(--accent-cyan), var(--accent-purple));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.login-box .subtitle {
    text-align: center;
    color: var(--text-secondary);
    margin-bottom: 30px;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    color: var(--text-secondary);
    font-size: 0.9em;
}

.form-group input {
    width: 100%;
    padding: 12px 16px;
    background: rgba(0, 0, 0, 0.3);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    color: var(--text-primary);
    font-size: 1em;
    transition: border-color 0.3s;
}

.form-group input:focus {
    outline: none;
    border-color: var(--accent-cyan);
}

.form-group input::placeholder {
    color: #666;
}

.error-message {
    background: rgba(255, 68, 68, 0.2);
    border: 1px solid var(--accent-red);
    border-radius: 10px;
    padding: 12px;
    margin-bottom: 20px;
    color: var(--accent-red);
    text-align: center;
    display: none;
}

.error-message.show {
    display: block;
}

/* Layout */
.layout {
    display: flex;
    min-height: 100vh;
}

.sidebar {
    width: 250px;
    background: rgba(0, 0, 0, 0.3);
    border-right: 1px solid var(--border-color);
    padding: 20px;
    position: fixed;
    height: 100vh;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

.sidebar-header {
    text-align: center;
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--border-color);
}

.sidebar-header h1 {
    font-size: 1.5em;
    background: linear-gradient(90deg, var(--accent-cyan), var(--accent-purple));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.sidebar-header .subtitle {
    font-size: 0.8em;
    color: var(--text-secondary);
}

.nav-menu {
    list-style: none;
}

.nav-menu li {
    margin-bottom: 5px;
}

.nav-menu a {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    color: var(--text-secondary);
    text-decoration: none;
    border-radius: 10px;
    transition: all 0.3s;
}

.nav-menu a:hover,
.nav-menu a.active {
    background: rgba(0, 212, 255, 0.1);
    color: var(--accent-cyan);
}

.nav-menu a .icon {
    font-size: 1.2em;
}

.main-content {
    flex: 1;
    min-width: 0;
    margin-left: 250px;
    padding: 30px;
}

/* Header */
.page-header {
    margin-bottom: 30px;
}

.page-header h1 {
    font-size: 1.8em;
    margin-bottom: 5px;
}

.page-header .subtitle {
    color: var(--text-secondary);
}

/* Cards */
.dashboard-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card {
    background: linear-gradient(135deg, #2d2d44 0%, var(--bg-primary) 100%);
    border-radius: 15px;
    padding: 25px;
    text-align: center;
    border: 1px solid var(--border-color);
}

.stat-card.green { border-left: 4px solid var(--accent-green); }
.stat-card.blue { border-left: 4px solid var(--accent-cyan); }
.stat-card.orange { border-left: 4px solid var(--accent-orange); }
.stat-card.purple { border-left: 4px solid var(--accent-purple); }

.stat-number {
    font-size: 2.2em;
    font-weight: bold;
    margin: 10px 0;
}

.stat-card.green .stat-number { color: var(--accent-green); }
.stat-card.blue .stat-number { color: var(--accent-cyan); }
.stat-card.orange .stat-number { color: var(--accent-orange); }
.stat-card.purple .stat-number { color: var(--accent-purple); }

.stat-label {
    color: var(--text-secondary);
    font-size: 0.9em;
}

/* Section */
.section {
    background: var(--bg-card);
    border-radius: 20px;
    padding: 25px;
    margin-bottom: 25px;
    border: 1px solid var(--border-color);
}

.section h2 {
    color: var(--accent-cyan);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 1.3em;
}

/* Status Row */
.status-row {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 15px;
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
    margin-bottom: 10px;
}

.status-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    animation: pulse 2s infinite;
}

.status-dot.online { background: var(--accent-green); }
.status-dot.offline { background: var(--accent-red); }

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.status-text {
    margin-left: auto;
}

.status-text.online { color: var(--accent-green); }
.status-text.offline { color: var(--accent-red); }

/* Table */
.table-container {
    overflow-x: auto;
}

.data-table {
    width: 100%;
    border-collapse: collapse;
}

.data-table th,
.data-table td {
    padding: 15px;
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

.data-table th {
    background: rgba(0, 0, 0, 0.3);
    color: var(--accent-cyan);
    font-weight: 600;
}

.data-table tr:hover {
    background: rgba(255, 255, 255, 0.05);
}

/* Badges */
.badge {
    display: inline-block;
    padding: 5px 12px;
    border-radius: 20px;
    font-size: 0.8em;
    font-weight: 600;
    white-space: nowrap;
}

.badge.new { background: var(--accent-orange); color: #000; }
.badge.in_progress { background: var(--accent-cyan); color: #000; }
.badge.closed { background: var(--accent-green); color: #000; }
.badge.info_request { background: var(--accent-blue); color: #fff; }
.badge.awaiting_payment { background: var(--accent-purple); color: #fff; }
.badge.duplicate { background: #888; color: #fff; }
.badge.fake { background: var(--accent-red); color: #fff; }

/* Buttons */
.btn {
    padding: 10px 20px;
    border-radius: 10px;
    border: none;
    cursor: pointer;
    font-weight: 600;
    transition: all 0.3s;
    text-decoration: none;
    display: inline-block;
}

.btn-primary {
    background: var(--accent-cyan);
    color: #000;
}

.btn-primary:hover {
    background: #00b8e6;
}

.btn-secondary {
    background: rgba(255, 255, 255, 0.1);
    color: var(--text-primary);
    border: 1px solid var(--border-color);
}

.btn-secondary:hover {
    background: rgba(255, 255, 255, 0.2);
}

.btn-sm {
    padding: 6px 14px;
    font-size: 0.85em;
}

.btn-block {
    width: 100%;
}

/* Filters */
.filters {
    display: flex;
    gap: 15px;
    margin-bottom: 20px;
    flex-wrap: wrap;
    align-items: center;
}

.filter-btn {
    padding: 10px 20px;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid var(--border-color);
    border-radius: 25px;
    color: var(--text-primary);
    cursor: pointer;
    transition: all 0.3s;
}

.filter-btn:hover,
.filter-btn.active {
    background: var(--accent-cyan);
    color: #000;
    border-color: var(--accent-cyan);
}

.sort-btn {
    padding: 8px 15px;
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--border-color);
    border-radius: 20px;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all 0.3s;
    font-size: 13px;
}

.sort-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    color: var(--text-primary);
}

.sort-btn.active {
    background: var(--accent-purple);
    color: #fff;
    border-color: var(--accent-purple);
}

.search-box {
    padding: 10px 20px;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid var(--border-color);
    border-radius: 25px;
    color: var(--text-primary);
    width: 250px;
}

.search-box::placeholder {
    color: #666;
}

.search-box:focus {
    outline: none;
    border-color: var(--accent-cyan);
}

/* Charts */
.chart-area {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 15px;
    height: 200px;
    display: flex;
    align-items: flex-end;
    padding: 20px;
    gap: 10px;
    overflow: hidden;
}

.chart-bar {
    flex: 1;
    background: linear-gradient(to top, var(--accent-cyan), var(--accent-purple));
    border-radius: 5px 5px 0 0;
    position: relative;
    min-height: 20px;
    transition: height 0.5s ease;
}

.chart-bar::after {
    content: attr(data-value);
    position: absolute;
    top: -25px;
    left: 50%;
    transform: translateX(-50%);
    font-size: 0.8em;
    color: var(--text-secondary);
}

.chart-labels {
    display: flex;
    justify-content: space-between;
    padding: 10px 20px;
    color: var(--text-secondary);
    font-size: 0.8em;
}

/* Ticket Detail */
.ticket-detail-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 30px;
}

@media (max-width: 900px) {
    .ticket-detail-grid {
        grid-template-columns: 1fr;
    }
}

.ticket-info {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 15px;
    padding: 20px;
}

.ticket-info p {
    margin-bottom: 10px;
}

.ticket-info strong {
    color: var(--text-secondary);
}

.ticket-screenshot {
    background: var(--bg-primary);
    border-radius: 10px;
    padding: 10px;
    text-align: center;
    margin-top: 15px;
}

.ticket-screenshot img {
    max-width: 100%;
    border-radius: 8px;
    cursor: pointer;
}

/* Chat */
.chat-preview {
    background: rgba(0, 0, 0, 0.3);
    border-radius: 15px;
    padding: 20px;
    max-height: 400px;
    overflow-y: auto;
}

.chat-message {
    margin-bottom: 15px;
    display: flex;
    flex-direction: column;
}

.chat-message.user {
    align-items: flex-end;
}

.chat-message.bot {
    align-items: flex-start;
}

.chat-bubble {
    padding: 12px 16px;
    border-radius: 15px;
    max-width: 80%;
}

.chat-message.user .chat-bubble {
    background: var(--accent-cyan);
    color: #000;
    border-bottom-right-radius: 5px;
}

.chat-message.bot .chat-bubble {
    background: #2d2d44;
    border-bottom-left-radius: 5px;
}

.chat-sender {
    font-size: 0.75em;
    font-weight: 600;
    margin-bottom: 4px;
}

.chat-message.user .chat-sender {
    color: var(--accent-cyan);
}

.chat-message.bot .chat-sender {
    color: var(--accent-purple);
}

.chat-time {
    font-size: 0.7em;
    color: #666;
    margin-top: 5px;
}

/* Reply Box */
.reply-box {
    margin-top: 20px;
}

.reply-box textarea {
    width: 100%;
    height: 80px;
    background: rgba(0, 0, 0, 0.3);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 15px;
    color: var(--text-primary);
    resize: none;
    margin-bottom: 10px;
}

.reply-box textarea:focus {
    outline: none;
    border-color: var(--accent-cyan);
}

/* Loading */
.loading {
    text-align: center;
    padding: 40px;
    color: var(--text-secondary);
}

.loading-spinner {
    width: 40px;
    height: 40px;
    border: 3px solid var(--border-color);
    border-top-color: var(--accent-cyan);
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin: 0 auto 15px;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* Mobile Responsive */
@media (max-width: 768px) {
    .sidebar {
        position: fixed;
        left: -250px;
        z-index: 1000;
        transition: left 0.3s;
    }

    .sidebar.open {
        left: 0;
    }

    .main-content {
        margin-left: 0;
        padding: 20px;
    }

    .dashboard-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .filters {
        flex-direction: column;
    }

    .search-box {
        width: 100%;
    }

    .mobile-menu-btn {
        display: block;
        position: fixed;
        top: 15px;
        left: 15px;
        z-index: 1001;
        background: var(--accent-cyan);
        border: none;
        border-radius: 10px;
        padding: 10px 15px;
        color: #000;
        cursor: pointer;
    }
}

.mobile-menu-btn {
    display: none;
}

/* User Menu */
.user-menu {
    margin-top: auto;
    padding-top: 20px;
    border-top: 1px solid var(--border-color);
}

.user-info {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
}

.user-avatar {
    width: 40px;
    height: 40px;
    background: var(--accent-purple);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: bold;
}

.user-name {
    font-weight: 500;
}

/* Scrollbar */
::-webkit-scrollbar {
    width: 8px;
}

::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.2);
}

::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
    background: var(--accent-cyan);
}

/* Focus visible — keyboard navigation */
.btn:focus-visible,
.nav-menu a:focus-visible,
.board-link:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
    outline: 2px solid var(--accent-cyan);
    outline-offset: 2px;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-secondary);
}

.empty-state .icon {
    font-size: 4em;
    margin-bottom: 20px;
    opacity: 0.5;
}

/* Alerts list */
.alert-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 12px 15px;
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
    margin-bottom: 10px;
    border-left: 3px solid var(--accent-orange);
}

.alert-item.resolved {
    border-left-color: var(--accent-green);
    opacity: 0.7;
}

.alert-time {
    font-size: 0.8em;
    color: var(--text-secondary);
    margin-left: auto;
}

/* Pie Chart Styles */
.pie-chart-wrapper {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 5px 0;
}

.pie-svg {
    flex-shrink: 0;
    filter: drop-shadow(0 2px 6px rgba(0,0,0,0.4));
    border-radius: 50%;
}

.pie-legend {
    display: flex;
    flex-direction: column;
    gap: 5px;
    flex: 1;
    max-height: 180px;
    overflow-y: auto;
    padding-right: 5px;
}

.pie-legend-item {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.85em;
}

.pie-color {
    width: 12px;
    height: 12px;
    border-radius: 2px;
    flex-shrink: 0;
}

.pie-label {
    flex: 1;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.pie-value {
    color: var(--accent-cyan);
    font-weight: 600;
    font-size: 0.9em;
}

/* Conversion chart colors */
#conversion-chart .chart-bar {
    border-radius: 4px 4px 0 0;
}

#conversion-chart .chart-bar[data-value]::after {
    content: attr(data-value);
    position: absolute;
    top: -20px;
    left: 50%;
    transform: translateX(-50%);
    font-size: 10px;
    color: var(--text-secondary);
}

/* Period Toggle */
.period-toggle {
    display: flex;
    gap: 5px;
    margin-bottom: 20px;
    background: rgba(0, 0, 0, 0.3);
    padding: 5px;
    border-radius: 12px;
    width: fit-content;
}

.period-btn {
    padding: 10px 20px;
    border: none;
    background: transparent;
    color: var(--text-secondary);
    border-radius: 8px;
    cursor: pointer;
    font-size: 0.95em;
    transition: all 0.2s ease;
}

.period-btn:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.1);
}

.period-btn.active {
    background: var(--accent-cyan);
    color: #000;
    font-weight: 600;
}

/* GEO badges */
.badge.geo-badge {
    /* .badge is inline and wraps: on a 14-column table the flag emoji and the
       country code ended up on two lines. */
    display: inline-block;
    white-space: nowrap;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    font-size: 0.75rem;
}

/* Fix select dropdown text visibility */
select {
    color: var(--text-primary);
    background-color: rgba(0,0,0,0.3);
}

select option {
    background-color: #1a1a2e !important;
    color: #ffffff !important;
}

/* --- Board navigation --------------------------------- */
.board-section-title {
    list-style: none;
    padding: 8px 16px 2px;
    font-size: 11px;
    color: rgba(255,255,255,0.35);
    letter-spacing: 0.5px;
    pointer-events: none;
}

.board-link {
    font-size: 13px !important;
    padding: 6px 16px !important;
}

.board-link.active {
    background: rgba(0, 212, 255, 0.15) !important;
    color: var(--accent-cyan) !important;
    border-left: 3px solid var(--accent-cyan);
}

.brand-section { list-style: none; }
.brand-title {
    padding: 12px 16px 2px;
    font-size: 10px;
    color: rgba(255,255,255,0.5);
    letter-spacing: 1.5px;
    border-top: 1px solid var(--border-color);
    margin-top: 4px;
}
.nav-separator {
    height: 1px;
    background: var(--border-color);
    margin: 8px 0;
    list-style: none;
}
.queue-list { list-style: none; padding: 0; margin: 0; }
.queue-list .board-link { padding-left: 28px !important; }

.sidebar-badge {
    display: inline-block;
    min-width: 18px;
    padding: 1px 5px;
    border-radius: 9px;
    background: rgba(0, 212, 255, 0.25);
    color: var(--accent-cyan);
    font-size: 11px;
    font-weight: 700;
    text-align: center;
    margin-left: 4px;
    vertical-align: middle;
}
.sidebar-badge[data-count="0"] { display: none; }

/* --- Tags --------------------------------------------- */
.tag {
    display: inline-block;
    padding: 2px 7px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    line-height: 1.4;
    vertical-align: middle;
}

.tag-cross         { background: rgba(0, 212, 255, 0.2);   color: var(--accent-cyan); border: 1px solid rgba(0,212,255,0.4); }
.tag-linked        { background: rgba(123, 44, 191, 0.3);  color: #c084fc; border: 1px solid rgba(123,44,191,0.5); }
.tag-duplicate     { background: rgba(255, 68, 68, 0.2);   color: #ff8080; border: 1px solid rgba(255,68,68,0.4); }
.tag-cross-channel { background: rgba(0, 212, 255, 0.2);   color: var(--accent-cyan); border: 1px solid rgba(0,212,255,0.4); }
.tag-main          { background: rgba(59, 130, 246, 0.25); color: #93c5fd; border: 1px solid rgba(59,130,246,0.5); }
.tag-group-ref     { background: rgba(168, 85, 247, 0.2);  color: #d8b4fe; border: 1px solid rgba(168,85,247,0.45); font-family: monospace; }
.tag-duplicate-resolved { background: rgba(34, 197, 94, 0.2); color: #4ade80; border: 1px solid rgba(34,197,94,0.4); }
.tag-unique        { background: rgba(250, 204, 21, 0.2);  color: #fde047; border: 1px solid rgba(250,204,21,0.4); }
.tag-auto-duplicate { background: rgba(107, 114, 128, 0.2); color: #9ca3af; border: 1px solid rgba(107,114,128,0.4); }
.tag-source        { background: rgba(255,255,255,0.08);   color: var(--text-secondary); border: 1px solid var(--border-color); }

/* --- Row color marking -------------------------------- */
tr.row-unique td:first-child          { border-left: 3px solid #facc15; }
tr.row-resolved td:first-child        { border-left: 3px solid #22c55e; }
tr.row-auto-dup td:first-child        { border-left: 3px solid #6b7280; }
tr.row-do-not-work td:first-child     { border-left: 3px solid #dc3545; }
tr.row-new-lead td:first-child        { border-left: 3px solid #f59e0b; }
tr.row-active-partner td:first-child  { border-left: 3px solid #3b82f6; }

/* --- Missing template variable highlight ------------- */
.missing-var {
    color: #f97316;
    font-weight: 600;
    background: rgba(249, 115, 22, 0.12);
    border-radius: 3px;
    padding: 0 2px;
}

/* --- Contenteditable reply box ----------------------- */
.reply-contenteditable {
    width: 100%;
    min-height: 80px;
    padding: 10px 12px;
    background: rgba(0,0,0,0.3);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-primary);
    font-size: 14px;
    font-family: inherit;
    line-height: 1.5;
    white-space: pre-wrap;
    word-wrap: break-word;
    outline: none;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.reply-contenteditable:empty::before {
    content: attr(data-placeholder);
    color: var(--text-secondary);
    pointer-events: none;
}

/* --- Linked tickets block ----------------------------- */
.linked-tickets {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 8px;
}

.linked-ticket-link {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 8px;
    background: rgba(123,44,191,0.2);
    color: #c084fc;
    border: 1px solid rgba(123,44,191,0.4);
    font-size: 13px;
    text-decoration: none;
}

.linked-ticket-link:hover {
    background: rgba(123,44,191,0.35);
}

.timeline-entry {
    margin-bottom: 10px;
    padding: 10px 12px;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background: rgba(255,255,255,0.03);
}

.timeline-meta {
    color: var(--text-secondary);
    font-size: 12px;
    margin-bottom: 6px;
}

.timeline-body {
    color: var(--text-primary);
    white-space: pre-wrap;
    word-break: break-word;
}

/* Collapsed duplicates under the chronology: a control, not a container —
   expanding puts the events back in their chronological places. */
.chronology-duplicates {
    margin-top: 4px;
    padding: 10px 12px;
    border-radius: 10px;
    border: 1px dashed var(--border-color);
    background: rgba(255, 255, 255, 0.02);
    color: var(--text-secondary);
    font-size: 13px;
    cursor: pointer;
    transition: all 0.3s;
    user-select: none;
}

.chronology-duplicates:hover,
.chronology-duplicates:focus-visible {
    background: rgba(255, 255, 255, 0.06);
    color: var(--text-primary);
    outline: none;
}

/* --- Players table ------------------------------------- */
.tickets-table {
    width: 100%;
    border-collapse: collapse;
}
.tickets-table th,
.tickets-table td {
    padding: 10px 14px;
    border-bottom: 1px solid var(--border-color);
    text-align: left;
}
.tickets-table th {
    color: var(--accent-cyan);
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    position: sticky;
    top: 0;
    z-index: 1;
    background: var(--bg-secondary);
    border-bottom: 2px solid var(--border-color);
}
.tickets-table tbody tr:nth-child(even) { background: rgba(255,255,255,0.025); }
.tickets-table tbody tr:hover { background: rgba(0,212,255,0.05); cursor: pointer; }
.tickets-table-wrap { overflow-x: auto; }

/* --- Player status tags ------------------------------- */
.tag-status-new    { background: rgba(255,149,0,0.15);  color: #fb923c; border: 1px solid rgba(255,149,0,0.35); }
.tag-status-active { background: rgba(0,212,255,0.15);  color: var(--accent-cyan); border: 1px solid rgba(0,212,255,0.35); }
.tag-status-closed { background: rgba(34,197,94,0.15);  color: #4ade80; border: 1px solid rgba(34,197,94,0.35); }

/* --- Action button in table --------------------------- */
.btn-table-action {
    background: rgba(0,212,255,0.1);
    color: var(--accent-cyan);
    border: 1px solid rgba(0,212,255,0.3);
    padding: 4px 12px;
    font-size: 12px;
    font-weight: 600;
    border-radius: 6px;
    cursor: pointer;
    text-decoration: none;
    display: inline-block;
}
.btn-table-action:hover { background: rgba(0,212,255,0.22); }

/* --- Templates page ------------------------------------ */
#tpl-modal input:focus,
#tpl-modal select:focus,
#tpl-modal textarea:focus {
    outline: none;
    border-color: var(--accent-cyan) !important;
    box-shadow: 0 0 0 2px rgba(0,212,255,0.15);
}

.tpl-btn-edit {
    background: rgba(255,255,255,0.08);
    color: var(--text-primary);
    border: 1px solid var(--border-color);
    padding: 4px 10px;
    font-size: 13px;
    border-radius: 6px;
    cursor: pointer;
}
.tpl-btn-edit:hover { background: rgba(255,255,255,0.14); }

.tpl-btn-pause {
    background: rgba(255,149,0,0.12);
    color: #fb923c;
    border: 1px solid rgba(255,149,0,0.35);
    padding: 4px 10px;
    font-size: 13px;
    border-radius: 6px;
    cursor: pointer;
}
.tpl-btn-pause:hover { background: rgba(255,149,0,0.22); }

.tpl-btn-resume {
    background: rgba(34,197,94,0.12);
    color: #4ade80;
    border: 1px solid rgba(34,197,94,0.35);
    padding: 4px 10px;
    font-size: 13px;
    border-radius: 6px;
    cursor: pointer;
}
.tpl-btn-resume:hover { background: rgba(34,197,94,0.22); }

.tpl-btn-delete {
    background: rgba(239,68,68,0.12);
    color: #f87171;
    border: 1px solid rgba(239,68,68,0.35);
    padding: 4px 10px;
    font-size: 13px;
    border-radius: 6px;
    cursor: pointer;
}
.tpl-btn-delete:hover { background: rgba(239,68,68,0.22); }

.tpl-card {
    background: rgba(0,0,0,0.2);
    border: 1px solid var(--border-color);
    border-left: 3px solid var(--border-color);
    border-radius: 10px;
    padding: 14px 16px;
    margin-bottom: 10px;
}
.tpl-card.tpl-active   { border-left-color: rgba(0,212,255,0.5); }
.tpl-card.tpl-inactive { border-left-color: rgba(255,68,68,0.4); }

/* Tab buttons in ticket detail */
.tab-btn {
    padding: 6px 14px;
    background: rgba(255,255,255,0.05);
    border: 1px solid var(--border-color);
    border-radius: 6px;
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 13px;
    transition: background 0.15s;
}
.tab-btn.active {
    background: rgba(0,212,255,0.15);
    border-color: var(--accent-cyan);
    color: var(--accent-cyan);
}

/* --- Tickets list: sticky header, multi-select ------------------------- */

/* The filter bar stays visible while the page scrolls. */
.main-content .filters {
    position: sticky;
    top: 0;
    z-index: 5;
    /* Opaque: the section background is translucent, so rows would show through. */
    background: rgba(26, 26, 46, 0.97);
    padding-top: 10px;
    padding-bottom: 10px;
}

/* The tickets table gets its own scroll port so the column headers can stick
   to it. Scoped to this container: .table-container is shared with other pages
   that must keep growing with the page. */
.tickets-table-container {
    overflow: auto;
    max-height: calc(100vh - 280px);
}

.tickets-table-container .data-table thead th {
    position: sticky;
    top: 0;
    z-index: 3;
    background: var(--bg-secondary, #161a22);
}

.data-table th.col-select,
.data-table td.col-select {
    width: 36px;
    padding-left: 10px;
    padding-right: 0;
}

.data-table td.col-select input,
.data-table th.col-select input {
    cursor: pointer;
    width: 16px;
    height: 16px;
}

.bulk-actions-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    margin: 12px 0;
    padding: 10px 14px;
    border-radius: 10px;
    background: rgba(0, 212, 255, 0.08);
    border: 1px solid rgba(0, 212, 255, 0.3);
}

.bulk-actions-bar span {
    font-weight: 600;
    color: var(--accent-cyan);
}

/* --- Related tickets: one block per ticket ---------------------------- */

.related-ticket-card {
    padding: 10px 12px;
    margin-bottom: 8px;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background: rgba(255, 255, 255, 0.03);
    cursor: pointer;
}

.related-ticket-card:hover {
    background: rgba(255, 255, 255, 0.06);
}

/* The group's Main gets its own palette so a duplicate's card shows at a glance
   which ticket it belongs to. */
.related-ticket-card.is-main {
    border-color: rgba(59, 130, 246, 0.6);
    background: rgba(59, 130, 246, 0.12);
}

.related-ticket-head {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.related-ticket-id {
    font-weight: 700;
    color: var(--accent-cyan);
}

.related-ticket-board {
    font-size: 12px;
    color: var(--text-secondary);
}

/* «Откуда пришёл и почему дубль» — служебная строка, поэтому тише полей. */
.related-ticket-origin {
    margin-top: 4px;
    font-size: 12px;
    color: var(--text-secondary);
}

.related-ticket-body {
    margin-top: 6px;
    font-size: 13px;
    white-space: pre-wrap;
}

.related-ticket-fields {
    display: flex;
    flex-wrap: wrap;
    gap: 4px 14px;
    margin-top: 6px;
    font-size: 12px;
    color: var(--text-secondary);
}

/* Заметка оператора — единственное жёлтое на карточке, чтобы её было видно
   раньше, чем прочитаны поля. Жёлтый взят тот же, что у флага .tag-unique:
   отдельного токена палитра не заводит. */
.related-ticket-note {
    margin-top: 8px;
    padding: 5px 8px;
    border-radius: 6px;
    border-left: 3px solid rgba(250, 204, 21, 0.7);
    background: rgba(250, 204, 21, 0.12);
    color: #fde047;
    font-size: 12px;
    white-space: pre-wrap;
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 3;
    line-clamp: 3;
    overflow: hidden;
}

/* --- Email rendering -------------------------------------------------- */

/* Plain-text bodies keep their line breaks; they used to collapse into one
   paragraph. */
.chat-bubble {
    white-space: pre-wrap;
}

/* Email bodies bring their own colours, so the bubble drops the sender tint and
   uses a neutral panel instead. */
/* Needs to outrank .chat-message.user .chat-bubble, which sets the sender tint. */
.chat-message .chat-bubble.html-mail {
    white-space: normal;
    padding: 10px 12px;
    overflow: hidden;
    background: rgba(0, 0, 0, 0.35);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

.mail-frame {
    display: block;
    width: 100%;
    min-height: 40px;
    border: 0;
    background: transparent;
}

/* --- Per-column filter dropdowns -------------------------------------- */

.filter-trigger {
    cursor: pointer;
    margin-left: 4px;
    font-size: 10px;
    color: var(--text-secondary);
    user-select: none;
}

.filter-trigger:hover { color: var(--accent-cyan); }
.filter-trigger.active { color: var(--accent-cyan); }

.column-filter-popup {
    position: fixed;
    z-index: 1200;
    width: 260px;
    padding: 10px;
    border-radius: 10px;
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.5);
}

.column-filter-title {
    font-weight: 600;
    color: var(--accent-cyan);
    margin-bottom: 8px;
}

.column-filter-popup .column-filter-search {
    width: 100%;
    margin-bottom: 8px;
}

.column-filter-options {
    max-height: 220px;
    overflow-y: auto;
    margin-bottom: 8px;
}

.column-filter-option {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 4px 2px;
    font-size: 13px;
    cursor: pointer;
}

.column-filter-option:hover { background: rgba(255, 255, 255, 0.05); }

.column-filter-option span {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.column-filter-empty {
    font-size: 12px;
    color: var(--text-secondary);
    padding: 8px 2px;
}

.column-filter-actions {
    display: flex;
    gap: 8px;
    justify-content: space-between;
}

.column-filter-actions .btn { flex: 1; }

/* --- Email attachments ------------------------------------------------ */

.attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 6px;
}

.attachment-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 12px;
    text-decoration: none;
    color: var(--text-primary);
    background: rgba(0, 0, 0, 0.35);
    border: 1px solid var(--border-color);
}

.attachment-chip:hover { border-color: var(--accent-cyan); }

.attachment-chip.unavailable {
    color: var(--text-secondary);
    border-style: dashed;
    cursor: default;
}

.bulk-divider {
    width: 1px;
    align-self: stretch;
    background: var(--border-color);
}

.bulk-main-input {
    width: 130px;
    padding: 6px 10px;
}

/* --- Source tag in the ticket list ------------------------------------ */

.source-tag {
    display: inline-block;
    white-space: nowrap;
    padding: 3px 9px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
}

.source-tag.src-form  { background: rgba(168, 85, 247, 0.2); color: #d8b4fe; border: 1px solid rgba(168,85,247,0.45); }
.source-tag.src-bot   { background: rgba(0, 212, 255, 0.18); color: var(--accent-cyan); border: 1px solid rgba(0,212,255,0.4); }
.source-tag.src-email { background: rgba(34, 197, 94, 0.18); color: #4ade80; border: 1px solid rgba(34,197,94,0.4); }
.source-tag.src-other { background: rgba(255,255,255,0.08); color: var(--text-secondary); border: 1px solid var(--border-color); }